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Solutions

Explore our tools for co-creation and text analysis!

SmartMunk enables you to boost marketing performance & increase customer loyalty. We offer customer centricity solutions for market research, marketing or business development. Easy application and no set up fees. Just start with a free demo and uplift to your individual business license.

Software made & hosted in Germany

I am very happy to recommend FeedMap. We have now used FeedMap for several international studies, and it is one of the best tools for analysing concepts that I have seen in my 20+ research years.”

Alison Sanders, Research Director Lieberman Research Worldwide, London

Co-Create design

Tweak your concepts, ads or packages

 

SmartMunk enables you to boost marketing performance. FeedMap is a simple, effective solution to involve consumers online in the optimization of concepts and to get feedback on a variety of visual templates, such as new product concepts, packaging, advertisements, websites and brochures. FeedMap, for example is of interest for marketing, sales and product development in innovative companies such as market research companies and advertising agencies. FeedMap is used in more than 800 projects by well-known companies such as Ritter Sport, Lindt, Merz and Unilever for many years.

 FeedMap visual concept check useability            FeedMap HeatMapFeedMap Report

The software – made in de – can be used worldwide. FeedMap understands all languages ​​and offers a translation module. The new and unique nature of the technology has been corroborated by the obtainment of the U.S. patent in December 2013. Anyone can test FeedMap with the free trial and by upgrading, many more features are also available.

We would be happy to advise you


Have a look at the FeedMap demo videos

 

I n short tutorials you learn how FeedMap works. The first video shows the tool from respondent`s view. The other videos explain different methods of analysis: the heatmap, the text analysis and filter options.Video tutorials for FeedMap

 

Pricing

Please quote for an individual offer for a single FeedMap project or project independent license.

„We are always looking for ways to collaborate with consumers in a fashion that’s engaging for them and useful to our clients. Feedmap fits the bill, with a simple, intuitive participant experience, and makes the process of both quantitative and qualitative analysis easy, productive, and engaging for our analysts and storytellers.”

Julie Wittes Schlack, Senior Vice President, Innovation, Communispace Corporation, Boston

Text Analysis

Customer’s voice effectively decrypted

S tory.ly is the next generation of customer satisfaction analysis. As a hybrid methodology, it quantifies the qualitative insights from consumer generated content. story.ly reduces complexity in rich datasets by automatically extracting meaning from text – in virtually any language. Data from different sources can be used, such as customer service feedback, online forums or regular customer satisfaction interviews via phone or online forms. Newly added: Gather product reviews from product shopping/review sites. story.ly is used by well-known companies such as Gruner + Jahr, A1 Telekom, infas Institute and IP Germany for many years.

 

UncodeSense's Content Cloud

 


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  Pricing

Please quote for an individual offer for a single story.ly project or project independent license.

Review Analysis

What people think about your product

By using story.ly text analysis software your customer reviews analysis gets fast, simple and effective. You will gain valuable insights for your process of product development or optimization. story.ly directly gathers your reviews including filter variables from seller platforms. Within seconds you see the story in your smart online report. The data cleaning interface is intuitive for everybody. Compatible to most current platforms.

 

UncodeSense's review finder

 


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Satisfaction analysis

Customer Satisfaction is a valuable input for getting feedback to your products and services. SmartMunk enables you to increase customer loyalty. story.ly analyses these data within it’s unique techniques and gives you insights in beautiful reports. The dashboard view gives an easy and condensed access to the most important analysis views. All views are split into positive and negative texts and changes over time can be viewed from a timeline. Filters can be applied to reduce the views to cases you want to have a look at.

 


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“To my knowledge, story.ly has one of the best algorithms around for filtering relevant impulses.”

Prof. Dr. Frank Piller, Director of the Technology & Innovation Management Group at RWTH Aachen, Co-director of the MIT Smart Customization Group at MIT, USA


Munk’s Breaking News

01.2017 SmartMunk is helping brands exploit customer reviews

seth_grimesMore and more companies identify the importance of product reviews and realize how relevant it is to accurately observe their own product in its competitive environment. Seth grimes reports, how AI startups like SmartMunk are helping brands exploit customer reviews. Read More

10.2016 SmartMunk and Lightspeed start a cooperation in Germany

Lightspeed, one of the world’s largest service providers in the field of digital data collection and SmartMunk, one of the leading providers of innovative online market research software, will cooperate in Germany and combine FeedMap Co-Creation tool with the services of Lightspeed. From now on, market researchers can use the services of Lightspeed and SmartMunk from one source with attractive package prices. Read More

 

Our news archive

Who’s using our software?

Some of our wonderful clients

  • tripadvisor
  • implicit
  • lightspeed_gmi
  • hugo_muhr
  • doccheck
  • skopos
  • Psyma logo
  • Lieberman Research Worldwide logo
  • Gruner und Jahr Logo
  • A1 Telekom Logo
  • dm
  • communispacelogo
  • IP logo
  • Hubert Burda Media Logo
  • Dialego Logo
  • aserto logo

About us

Never heard of us? Here we are…

SmartMunk offers online software for optimizing customer relationship. The startup has specialized on developing and marketing intelligent software as service solutions for co-creation and text analysis.

SmartMunk’s software supports marketing, sales and new product development in companies. Big text data (e.g. from customer feedback) will be condensed semantically and displayed in concise visual analyses to let you easily read the «story» at one sight. SmartMunk`s intuitive software tools show what’s really on customer’s mind and are well proven in practice. We call this «Voice-of-the-Customer Intelligence». Anyone who uses SmartMunk’s products gains essential competitive advantages: Listen and understand your customers will help to make customers happy and will lead to better deals.
The SmartMunk GmbH was founded  by Andera Gadeib & Volker Gadeib in 2012.

Michael Poschen - Software EngineerMichael is our Tech Munk he’s a genius in a number of areas. He is a mathematician, an enthusiastic geek, a big musician and he loves to puzzle. The biggest puzzle he has build had 18.000 pieces.
Miriam Haese - Communications
Creative Munk Miriam hurry-scurries to organize and structure everything. We love her hearty laughter. She spreads joy around the place and won’t even lose her cheer-fulness when a huge pile of work arrives.
Tom el Beily - Software Engineer

Tom is the Speed-Expert among the Munks. He’s a very nice colleague and he’s game for anything. To differ between his job and personal life isn’t that easy, because software development is his passion.

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