is the next generation of customer satisfaction analysis

…and by being a hybrid methodology it quantifies qualitative insights from consumer generated content in any language or format so that data can be accessed easily to get rich datasets about anything you’re interested in – like how happy your customers are with their products.

Gather product reviews from product shopping/review sites. is used by well-known companies such as Gruner + Jahr, A1 Telekom, infas Institute and IP Germany for many years.

By using text analysis software your customer reviews analysis gets fast, simple and effective. You will gain valuable insights for your process of product development or optimization. directly gathers your reviews including filter variables from seller platforms. Within seconds you see the story in your smart online report. The data cleaning interface is intuitive for everybody. Compatible to most current platforms.

Customer Satisfaction is a valuable input for getting feedback to your products and services. SmartMunk enables you to increase customer loyalty. analyses these data within it’s unique techniques and gives you insights in beautiful reports. The dashboard view gives an easy and condensed access to the most important analysis views. All views are split into positive and negative texts and changes over time can be viewed from a timeline. Filters can be applied to reduce the views to cases you want to have a look at.

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Text Mining

Text Mining

Text Mining